Customer Service

customer-serviceCustomer service is our strength. When you or your patients call in for billing questions, our attentive and knowledgeable representatives are available to provide prompt answers.

We act as an extension of your practice by addressing all of your patient’s customer service questions and concerns. We make every attempt to collect unpaid balances using an approach that maintains patient satisfaction and is consistent with your practice philosophy.

We have a combined knowledge pool of over 20 years experience handling insurance denials, coding issues, industry changes, and insurance adjusters. We also understand the nuances and operating procedures of many different medical insurers.

We can verify benefits and eligibility, deductibles, coinsurance, copays, and balances. Patients call our office keeping your phones free to make appointments and keep your practice running. We provide quick reporting via encrypted email or fax. Need billing records or a ledger? Contact our customer service center and we will get it out to you ASAP.