We do all the claim follow-up, including monitoring your aging to ensure patients and insurance companies are paying in a timely manner. Our policy is to keep your over-90-day aging to no more than 15% of total accounts receivable.
Your aging is consistently monitored and our account representatives are aggressively tracking down unpaid insurance and patient balances. We talk daily to numerous insurance companies following up on your unpaid claims. In addition, we will pursue a denied insurance claim until we exhaust all appeal rights.
When your patient balances are uncollectable, with your permission, we transfer the account to our partnered collection agency or a collection agency of your choosing.